Six Savvy Ways To Connect With Borrowers On The Phone

1. With all of the ways we can connect today—emailing, texting, and instant messaging—it’s no surprise that phone calls have lost its place in American communication. But calls still work. It can be one of the most effective channels to help borrowers and provide quicker resolutions.  However, phone outreach isn’t always easy and it often requires training and skills. Attend this session to learn six valuable and proven ways to connect with borrowers on the phone. Guest presenter Hannah Achtor, Manager—QA, Compliance and Training at Ascendium, will share how to establish trust, conversation techniques, and tips for how often and when to call. Whether or not making calls are part of your default management strategies, you’ll benefit from an increased understanding of how to connect with borrowers on the phone.
2. Specific Topics Covered:

                                                               i.      Importance of establishing trust

                                                             ii.      Conversation strategies for different stages of delinquency

                                                           iii.      Tips for how often and when to call