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Handling Unpleasant Conversations
Thursday, August 05, 2021, 11:00 AM - 12:00 PM CDT
Category: Events

Whether you’re working with a student, parent or colleague, there are times when conversations may not be pleasant. Handling them involves more than keeping a smile and maintaining a good attitude—it requires the use of strategies and practice. During this interactive session, we’ll share proven techniques to help you prevent and manage unpleasant discussions.

Specific topics covered:

  • Using strategic words  
  • Shifting to reflective listening 
  • Staging to deliver bad news