Sharpening Your Skills For Tough Conversations

1. Having tough conversations, whether it’s with your staff, co-workers, or students, are never easy. They can make you feel nervous or stressed—however tough conversations are inevitable in every work environment. Your ability to diffuse anger and frustration during tough conversations and create a problem-solving approach is an important skill to have. During this session we’ll help you sharpen your skills for handling tough conversations positively and effectively with proven techniques.   
2. Specific Topics Covered:

                                                               i.      Identifying emotional triggers

                                                             ii.      Determining when to agree to disagree

                                                           iii.      De-escalating tougher conversations